Azania Bank, OUT praised for supporting tourism promotion

By Lake Zone Watch Writer

DODOMA — The managements of Azania Bank and the Open University of Tanzania (OUT) have been praised for supporting national efforts in tourism promotion through sponsorship and training of frontline staff to improve customer care services.

Deputy Permanent Secretary in the Ministry of Natural Resources and Tourism, Benedict Wakulyamba, said in Dodoma yesterday that to ensure development of the sector and its attractions it is important to have well-trained workers knowledgeable of customer care services in the country’s national parks and game reserves.

Wakulyamba said this when closing a three-day training for 100 frontline workers engaged in the tourism industry.

He lauded both Azania Bank and OUT for sponsoring and conducting the training respectively to equip the participants with the necessary skills for winning customers and gaining their loyalty.

“I call upon all the participants to use the expertise you have received here and that success in your endeavour will consistently depend on providing an excellent customer experience.

Tanzania National Parks Authority (TANAPA) Deputy Commissioner for Conservation and Business Development, Herman Batiho, said the training will greatly help the front line staff to improve service delivery s at their workplaces.

On his part, OUT Vice-Chancellor Elifas Bisanda thanked TANAPA for availing his institution the opportunity to showcase its vast experience as far as professionalism is concerned.

Azania Bank Director of Legal Services, Charles Mugilla, promised his bank’s continued cooperation with the Ministry of Natural Resources and Tourism whenever need arises.

Leave a Reply

Your email address will not be published. Required fields are marked *